"We've been using Chromatography Direct for several years now, and their service consistently exceeds our expectations. Their pricing is competitive, which is essential in today’s market, but what truly adds value is their great customer service.
They are always responsive and go above and beyond to meet our needs. With flexible delivery and ordering options, they make the whole process smooth and convenient. They have supported us in situations where we’ve needed to take delivery of parts ASAP, or where we have not been totally satisfied with an order/part and they have been readily available to help rectify the situation for us.
Chromatography Direct (and their account managers) truly understand and accommodate the unique situations of their clients, and we’re grateful to have them as a reliable partner."
Environmental Customer
"We have worked with Chromatography Direct for many years and plan to continue doing so well into the future! The team’s flexibility and overall positive approach are greatly appreciated. Having our own dedicated contact really helps us as any queries we have are addressed promptly and, where necessary, actioned.
We’ve had many changing needs over the years, and time and time again CD assist us with meeting them. To be honest, we have even been cheeky a few times and requested products that they have done their best to then provide for us, always at a lower price than we would get them for elsewhere too.
Since setting up standing orders, the service and delivery of consumables has been faultless, we have a set schedule so know when our items will be arriving each month as well. As mentioned, any issues we may have are always rectified as a priority and if anything needs further discussion we have had face-to-face and/or teams meetings to clarify. We can’t recommend them strongly enough!"
International Testing Laboratory